Blocking a lost/stolen PIN code keypad permanently - AXM Classic

  1. AXM Classic open.
  2. List with PIN code keypads or matrix open.
  3. Suitable programming device connected to replace PIN code keypad.
  1. Use to sort/filter the displayed entries if required (see Sorting and filtering).
  2. Select a PIN associated with the lost PIN code keypad.
  4. Click the PinCode lost button in the Wizards section.
  5. Wizard to help with a lost PIN code keypad will open.
  7. Click on the Next button.
  8. The confirmation window will open.
  10. If applicable, select a reason other than Lost from the drop-down menu.
  12. Enter any additional information in the Additional information field.
  13. Click on the OK button.
  14. Confirmation window closes.
  15. AXM Classic offers to create a replacement PIN code keypad.
  17. If you need a replacement, click the Yes button; otherwise, click the No button.
    (Example: Yes)
  18. AXM Classic creates a replacement PIN code keypad in the background.
  19. AXM Classic offers to synchronise the replacement PIN code keypad immediately.
  21. Click on the Yes button.
  22. Synchronisation of the replacement PIN code keypad launches.
  23. AXM Classic offers to delete the lost PIN code keypad.
  25. Click on the No button.
  1. The PIN code keypad has been blocked and a replacement PIN code keypad has been synchronised.

Both PIN code keypads are visible in the matrix.

You will need a different PIN code keypad for the replacement. If you try to use the same PIN code keypad, your AXM Classic will display an error message:

You can repair the PIN code keypad as an alternative; see Repairing a PIN code keypad (resynchronising).