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  • Home
  • General safety instructions
    • Product-specific safety instructions
      • Meaning of the text formatting
        • Intended use
          • General
            • Information on data protection
              • IT basic protection
                • What protection requirements do the data processed in the system have?
                  • What IT infrastructure requirements are recommended?
                  • Encryption
                    • Is the data in System 3060 encrypted?
                      • What data is encrypted?
                        • Are the transmission paths via radio, for example, also encrypted?
                        • Working in compliance with data protection regulations (GDPR)
                          • What personal data is stored in the software?
                            • For what purpose is personal data stored in the software?
                              • How long is personal data stored in the software?
                                • Can the right to read access lists be additionally secured?
                                  • Is personal data in the software protected against access by third parties?
                                    • Can the stored data be made available as a copy?
                                      • Can personal data be deleted from the software?
                                    • Range of functions for AXM Plus
                                      • System requirements
                                        • AXM services and ports used
                                        • Release notes
                                          • Version 2.0.24303.0902
                                            • Version 2.0.25083.0801
                                              • Version 2.0.25105.0001
                                              • Installation
                                                • Run AXM as the administrator (recommended)
                                                  • Updating AXM
                                                  • First steps after a new installation
                                                    • Best practice: setting up the locking system
                                                      • Best practice: set up AX2Go
                                                        • Best practice: Database protection
                                                        • Registration
                                                          • Registration as a trial version
                                                            • Registration with licence
                                                              • Updating your licence
                                                              • The AXM’s structure
                                                                • Sorting and filtering
                                                                  • Installation wizards
                                                                    • Multiple options, same result
                                                                      • Global search
                                                                        • Working with AXM more effectively
                                                                          • Tab operation
                                                                            • Hotkeys
                                                                              • Creating additional objects
                                                                            • Organisational structure
                                                                              • Creating access levels
                                                                                • Creating a person group
                                                                                  • Creating a schedule
                                                                                    • Create time group
                                                                                      • Deleting a time group
                                                                                        • Deleting schedules
                                                                                          • Creating a time switchover
                                                                                            • Creating and editing public holidays
                                                                                              • Creating and editing public holiday lists
                                                                                                • Creating a location
                                                                                                  • Creating a building and assigning it to a location
                                                                                                    • Creating an area
                                                                                                      • Creating a hashtag
                                                                                                      • Persons and identification media
                                                                                                        • Creating an identification medium
                                                                                                          • Creating transponders and cards
                                                                                                            • Creating PIN code keypads
                                                                                                              • Creating special identification media
                                                                                                                • Creating an AX2Go key
                                                                                                                • Duplicating an identification medium (including authorisations and settings)
                                                                                                                  • Deleting an identification medium
                                                                                                                    • Deleting a card/transponder
                                                                                                                      • Deleting individual identification media in the matrix
                                                                                                                        • Deleting multiple identification media using the tab
                                                                                                                        • Deleting a PIN (PIN code keypad AX)
                                                                                                                          • Blocking an AX2Go key
                                                                                                                          • Allowing an identification medium to open twice as long
                                                                                                                            • Muting all locking devices for an identification medium
                                                                                                                              • Muting all locking devices for a transponder or a card
                                                                                                                                • Muting all locking devices for an AX2Go key
                                                                                                                                • Allow accesses to be recorded by identification media (physical access list)
                                                                                                                                  • Restricting identification medium authorisations to specific times (time group)
                                                                                                                                    • Activating or deactivating identification medium once at specific times (activation and expiry date)
                                                                                                                                      • Handling defective identification media
                                                                                                                                        • Repairing/resynchronising
                                                                                                                                          • Repairing a card/transponder (resynchronising)
                                                                                                                                            • Repairing a PIN code keypad (resynchronising)
                                                                                                                                            • Resetting and replacing
                                                                                                                                              • Resetting and replacing a card/transponder
                                                                                                                                                • Resetting and replacing a PIN code keypad
                                                                                                                                                • Delete and replace
                                                                                                                                                  • Deleting and replacing a card/transponder
                                                                                                                                                    • Deleting and replacing a PIN code keypad
                                                                                                                                                    • Take out of use and leave in project
                                                                                                                                                      • Take card/transponder out of use and leave in project
                                                                                                                                                        • Taking a PIN code keypad out of use and leaving it in project
                                                                                                                                                        • Taking out of use and deleting from the project
                                                                                                                                                          • Taking a card/transponder out of use and deleting it from project
                                                                                                                                                            • Taking a PIN code keypad out of use and deleting it from project
                                                                                                                                                          • Duplicating forgotten identification medium temporarily
                                                                                                                                                            • Duplicating a forgotten transponder or card temporarily
                                                                                                                                                            • Blocking lost/stolen identification media permanently
                                                                                                                                                              • Blocking and replacing lost/stolen card/transponder permanently
                                                                                                                                                                • Blocking a lost/stolen PIN code keypad permanently
                                                                                                                                                                • Flag and reset returned identification medium (back to inventory)
                                                                                                                                                                  • Flagging and resetting returned card/transponder (back to inventory)
                                                                                                                                                                  • Planning and tracking identification medium management tasks
                                                                                                                                                                    • Noting the issue date
                                                                                                                                                                      • Note card/transponder issue date
                                                                                                                                                                      • Planning and logging battery replacement
                                                                                                                                                                        • Planning and logging card/transponder battery changes
                                                                                                                                                                          • Planning and logging PIN code keypad battery replacement
                                                                                                                                                                          • Planning and logging return
                                                                                                                                                                            • Planning and logging card/transponder return
                                                                                                                                                                          • Finding the identification medium or locking device again in the matrix
                                                                                                                                                                            • Exporting identification media as a list
                                                                                                                                                                              • Exporting AX2Go keys/cards/transponders as a list
                                                                                                                                                                                • Exporting PINs and PIN code keypads as a list
                                                                                                                                                                                • Viewing an identification medium’s serial number and/or TID
                                                                                                                                                                                  • Viewing a card’s/transponder’s serial number and TID
                                                                                                                                                                                    • Viewing a PIN code keypad’s serial number
                                                                                                                                                                                    • Assigning persons to person groups
                                                                                                                                                                                      • Assigning individual persons/identification media to a person group (in transponder window)
                                                                                                                                                                                        • Assign a number of persons/identification media to person group (in the person group window)
                                                                                                                                                                                        • Use identification media in multiple locking systems
                                                                                                                                                                                          • Reuse identification medium in the same project
                                                                                                                                                                                            • Reusing identification medium in other projects/databases
                                                                                                                                                                                            • Managing AX2Go keys
                                                                                                                                                                                              • Assigning keys for AXM Plus and higher
                                                                                                                                                                                                • Revoking an AX2Go key
                                                                                                                                                                                                  • Deleting AX2Go keys
                                                                                                                                                                                                  • Setting the PIN length (PinCode AX)
                                                                                                                                                                                                    • Changing a PIN (PinCode AX)
                                                                                                                                                                                                    • Doors and locking devices
                                                                                                                                                                                                      • Creating a locking device
                                                                                                                                                                                                        • Duplicating the locking device (including authorisations and settings)
                                                                                                                                                                                                          • Delete locking device
                                                                                                                                                                                                            • Deleting an individual locking device using the matrix
                                                                                                                                                                                                              • Deleting several locking devices using the tab
                                                                                                                                                                                                              • Changing locking device type at later stage
                                                                                                                                                                                                                • Handling defective locking devices
                                                                                                                                                                                                                  • Re-synchronise (repair)
                                                                                                                                                                                                                    • Resetting and replacing
                                                                                                                                                                                                                      • Delete and replace
                                                                                                                                                                                                                        • Reset
                                                                                                                                                                                                                          • Purge (only reset in database/software reset)
                                                                                                                                                                                                                          • Assigning locking devices to buildings/locations
                                                                                                                                                                                                                            • Moving locking devices to areas
                                                                                                                                                                                                                              • Assigning individual locking devices to a different area (in the locking device window)
                                                                                                                                                                                                                                • Assign multiple locking devices to another area (in the area window)
                                                                                                                                                                                                                                • Limiting authorisations for locking devices to specific times (schedule)
                                                                                                                                                                                                                                  • Engaging and disengaging locking devices automatically with time switchover
                                                                                                                                                                                                                                    • Have accesses logged by locking device (access list)
                                                                                                                                                                                                                                      • Leaving the locking device open for longer, less time or permanently
                                                                                                                                                                                                                                        • Limit locking device read range (close range mode)
                                                                                                                                                                                                                                          • Muting a locking device (for battery warnings and programming)
                                                                                                                                                                                                                                            • Activating and deactivating card readers
                                                                                                                                                                                                                                              • Ignoring activation and expiry date of identification media
                                                                                                                                                                                                                                                • Setting up door monitoring (DoorMonitoring)
                                                                                                                                                                                                                                                  • Setting up DoorMonitoring for locking cylinders
                                                                                                                                                                                                                                                  • Changing the SmartRelay settings
                                                                                                                                                                                                                                                    • Using internal and external antenna simultaneously
                                                                                                                                                                                                                                                      • Invert outputs
                                                                                                                                                                                                                                                        • Using the serial interface
                                                                                                                                                                                                                                                          • Changing the signalling
                                                                                                                                                                                                                                                          • Planning and tracking locking device management tasks
                                                                                                                                                                                                                                                            • Note installation, replacement or removal date
                                                                                                                                                                                                                                                              • Planning and logging battery replacement
                                                                                                                                                                                                                                                              • Displaying all locking devices in a project
                                                                                                                                                                                                                                                                • Exporting locking devices as a list
                                                                                                                                                                                                                                                                • Permissions
                                                                                                                                                                                                                                                                  • Changing individual authorisations (cross)
                                                                                                                                                                                                                                                                    • Changing many authorisations (on identification media and/or locking devices)
                                                                                                                                                                                                                                                                      • Allowing all or blocking all
                                                                                                                                                                                                                                                                        • Access levels
                                                                                                                                                                                                                                                                          • Adding locking devices and identification media to access levels
                                                                                                                                                                                                                                                                            • Adding areas and person groups to access levels
                                                                                                                                                                                                                                                                              • Show all access levels in a project
                                                                                                                                                                                                                                                                                • Exporting access levels as a list
                                                                                                                                                                                                                                                                                • Controlling authorisations in terms of time (schedules)
                                                                                                                                                                                                                                                                                  • Adding locking devices to the schedule
                                                                                                                                                                                                                                                                                    • Adding identification medium to time group
                                                                                                                                                                                                                                                                                      • Add card/transponder/AX2Go key to time group
                                                                                                                                                                                                                                                                                        • Adding PINs from a PIN code keypad to the time group
                                                                                                                                                                                                                                                                                        • Add area, including locking devices, to a schedule
                                                                                                                                                                                                                                                                                      • Meaning of the authorisation crosses in the matrix
                                                                                                                                                                                                                                                                                      • Locking systems
                                                                                                                                                                                                                                                                                        • Create locking system
                                                                                                                                                                                                                                                                                          • Adding a card configuration
                                                                                                                                                                                                                                                                                            • MIFARE Classic (new/empty card)
                                                                                                                                                                                                                                                                                              • MIFARE Classic (card already used)
                                                                                                                                                                                                                                                                                                • MIFARE DESFire (new/empty card)
                                                                                                                                                                                                                                                                                                  • MIFARE DESFire (card already in use)
                                                                                                                                                                                                                                                                                                • Changing locking system password
                                                                                                                                                                                                                                                                                                  • Replacing the locking system
                                                                                                                                                                                                                                                                                                    • Enable cards or transponders
                                                                                                                                                                                                                                                                                                      • Using a common locking level
                                                                                                                                                                                                                                                                                                        • Creating a common locking level
                                                                                                                                                                                                                                                                                                          • Creating transponders for common locking level
                                                                                                                                                                                                                                                                                                            • Authorising a transponder with common locking level
                                                                                                                                                                                                                                                                                                          • Synchronisation: Comparison between locking plan and reality
                                                                                                                                                                                                                                                                                                            • Synchronising the locking device (including reading access list)
                                                                                                                                                                                                                                                                                                              • Display locking device equipment and status
                                                                                                                                                                                                                                                                                                                • Displaying and exporting a locking device’s access list
                                                                                                                                                                                                                                                                                                                • Identifying an unknown locking device
                                                                                                                                                                                                                                                                                                                  • Re-setting the locking device
                                                                                                                                                                                                                                                                                                                    • Synchronising an identification medium
                                                                                                                                                                                                                                                                                                                      • Synchronise a card/transponder (including importing physical access list)
                                                                                                                                                                                                                                                                                                                        • Displaying the identification medium battery status
                                                                                                                                                                                                                                                                                                                          • Displaying and exporting physical access lists for cards/transponders
                                                                                                                                                                                                                                                                                                                          • Synchronising a PIN code keypad
                                                                                                                                                                                                                                                                                                                            • Synchronising AX2Go key
                                                                                                                                                                                                                                                                                                                            • Identifying an unknown ID medium
                                                                                                                                                                                                                                                                                                                              • Recognise unknown cards/transponders
                                                                                                                                                                                                                                                                                                                                • Identifying unknown PIN code keypad
                                                                                                                                                                                                                                                                                                                                • Resetting identification media
                                                                                                                                                                                                                                                                                                                                  • Resetting cards/transponders
                                                                                                                                                                                                                                                                                                                                    • Resetting the PIN code keypad
                                                                                                                                                                                                                                                                                                                                    • Viewing connected/supported programming devices
                                                                                                                                                                                                                                                                                                                                      • Checking the connection between database and cloud
                                                                                                                                                                                                                                                                                                                                      • Your personalised AXM interface
                                                                                                                                                                                                                                                                                                                                        • Interchanging (transposing) doors and persons in the matrix
                                                                                                                                                                                                                                                                                                                                          • Select columns and rows in the matrix (enable/disable crosshairs)
                                                                                                                                                                                                                                                                                                                                            • Click to change authorisations
                                                                                                                                                                                                                                                                                                                                              • Hiding deactivated and defective identification media
                                                                                                                                                                                                                                                                                                                                                • Showing or hiding rows/columns in the matrix
                                                                                                                                                                                                                                                                                                                                                  • Reading access list/physical access list during synchronisation
                                                                                                                                                                                                                                                                                                                                                    • Limiting the number of access list entries in the database
                                                                                                                                                                                                                                                                                                                                                      • Pinning tabs
                                                                                                                                                                                                                                                                                                                                                        • Changing automatic numbering
                                                                                                                                                                                                                                                                                                                                                          • Changing the language
                                                                                                                                                                                                                                                                                                                                                            • Personalising reports and exports
                                                                                                                                                                                                                                                                                                                                                              • Preventing generated reports from opening automatically
                                                                                                                                                                                                                                                                                                                                                                • Personalising properties for person details
                                                                                                                                                                                                                                                                                                                                                                  • Hide and show existing fields
                                                                                                                                                                                                                                                                                                                                                                    • Creating your own fields
                                                                                                                                                                                                                                                                                                                                                                      • Subsequently modified user-defined fields
                                                                                                                                                                                                                                                                                                                                                                  • Administrative tasks
                                                                                                                                                                                                                                                                                                                                                                    • Creating a backup
                                                                                                                                                                                                                                                                                                                                                                      • Restoring the backup
                                                                                                                                                                                                                                                                                                                                                                        • Exporting error logs
                                                                                                                                                                                                                                                                                                                                                                          • Displaying version number and licence key for the AXM installed
                                                                                                                                                                                                                                                                                                                                                                            • User management
                                                                                                                                                                                                                                                                                                                                                                              • Changing the user password
                                                                                                                                                                                                                                                                                                                                                                                • Increase password security
                                                                                                                                                                                                                                                                                                                                                                                  • Name person as an AXM user
                                                                                                                                                                                                                                                                                                                                                                                    • Assign tasks/user roles to AXM users
                                                                                                                                                                                                                                                                                                                                                                                    • AX2Go settings
                                                                                                                                                                                                                                                                                                                                                                                    • Statistics and logs
                                                                                                                                                                                                                                                                                                                                                                                      • Displaying and exporting a locking device’s access list
                                                                                                                                                                                                                                                                                                                                                                                        • Displaying and exporting physical access lists for cards/transponders
                                                                                                                                                                                                                                                                                                                                                                                          • Display doors for which a specific identification medium is authorised
                                                                                                                                                                                                                                                                                                                                                                                            • Displaying identification media which are authorised for a specific door
                                                                                                                                                                                                                                                                                                                                                                                              • Displaying a locking device’s equipment features
                                                                                                                                                                                                                                                                                                                                                                                                • View statistics and warnings (dashboard)
                                                                                                                                                                                                                                                                                                                                                                                                  • Tracking activities in the database (log)
                                                                                                                                                                                                                                                                                                                                                                                                    • Setting the log archiving period
                                                                                                                                                                                                                                                                                                                                                                                                    • Reports
                                                                                                                                                                                                                                                                                                                                                                                                      • Displaying the report for identification media issue
                                                                                                                                                                                                                                                                                                                                                                                                        • Exporting the data protection report (GDPR)
                                                                                                                                                                                                                                                                                                                                                                                                      • Background knowledge and explanations
                                                                                                                                                                                                                                                                                                                                                                                                        • Identification media, locking devices and the locking plan
                                                                                                                                                                                                                                                                                                                                                                                                          • PIN Code G1 vs. PIN Code AX
                                                                                                                                                                                                                                                                                                                                                                                                            • AX2Go
                                                                                                                                                                                                                                                                                                                                                                                                              • General information
                                                                                                                                                                                                                                                                                                                                                                                                                • Functions
                                                                                                                                                                                                                                                                                                                                                                                                                • Synchronisation of AX2Go keys via the cloud
                                                                                                                                                                                                                                                                                                                                                                                                                  • Time budget in AX2Go
                                                                                                                                                                                                                                                                                                                                                                                                                    • Security
                                                                                                                                                                                                                                                                                                                                                                                                                    • Special identification media and their functions
                                                                                                                                                                                                                                                                                                                                                                                                                    • Locking systems
                                                                                                                                                                                                                                                                                                                                                                                                                      • Common locking levels
                                                                                                                                                                                                                                                                                                                                                                                                                        • “Engaging”, “opening”, “locking”, etc.
                                                                                                                                                                                                                                                                                                                                                                                                                          • Synchronisation of database and actual state
                                                                                                                                                                                                                                                                                                                                                                                                                            • Access and physical access lists
                                                                                                                                                                                                                                                                                                                                                                                                                              • Event management
                                                                                                                                                                                                                                                                                                                                                                                                                                • Time groups and schedules
                                                                                                                                                                                                                                                                                                                                                                                                                                  • Time switchovers
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Examples
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Time budget (AX2Go and virtual network)
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Access levels
                                                                                                                                                                                                                                                                                                                                                                                                                                      • Person groups
                                                                                                                                                                                                                                                                                                                                                                                                                                        • Passwords used
                                                                                                                                                                                                                                                                                                                                                                                                                                          • Buildings and locations
                                                                                                                                                                                                                                                                                                                                                                                                                                            • Areas
                                                                                                                                                                                                                                                                                                                                                                                                                                              • Hashtags
                                                                                                                                                                                                                                                                                                                                                                                                                                                • DoorMonitoring
                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Possible DoorMonitoring states of locking cylinders
                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Possible DoorMonitoring states of SmartHandles
                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Possible DoorMonitoring states of SmartRelais 3
                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Reports
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Scaling image files
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Cards and locking device IDs
                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Card templates
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Help and other information
                                                                                                                                                                                                                                                                                                                                                                                                                                                          1. Home
                                                                                                                                                                                                                                                                                                                                                                                                                                                          2. Persons and identification media
                                                                                                                                                                                                                                                                                                                                                                                                                                                          3. Handling defective identification media
                                                                                                                                                                                                                                                                                                                                                                                                                                                          4. Delete and replace

                                                                                                                                                                                                                                                                                                                                                                                                                                                          Delete and replace - AXM Plus

                                                                                                                                                                                                                                                                                                                                                                                                                                                          Further information

                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Deleting and replacing a card/transponder
                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Deleting and replacing a PIN code keypad

                                                                                                                                                                                                                                                                                                                                                                                                                                                          © 2025 SimonsVoss Technologies GmbH - Classification: Public

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