Broadcast error - SmartRelay 3 system

Unavailable service

A frequent cause of transmission errors in programming is an unavailable or ended service. Check whether the service is running.

  • If you use a virtual network, the VN host server must be operation.
  • If you use the SmartRelay in a network and evaluate inputs, the CommNode server must be in operation.

If you are not sure, check both services:

  1. Controller has already been programmed.
  2. Components wired correctly (see wiring).
  3. Components connected to power.
  1. Press the Windows key.
  2. Enter services.
  3. Right-click on the displayed entry to open the context menu.
  4. Select the Run as administrator item.
  6. Enter your user name and your password if necessary.
  7. The Windows Services window will open.
  8. Look for the following services: SimonsVoss CommNode Server and/or SimonsVoss VNHost Server.
  9. Export the status of the services.
  10. If the services are not implemented, right-click to open the services' context menu.
  11. Select the Start item.
  13. Service is launched.
  14. Execute programming (see Programming).
  1. Controller is programmed.

IP configuration error

Another possible cause of transmission errors during programming is an error in the IP configuration in the SmartRelay (takes a very long time trying to read before displaying error message).

In such a case, please issue a new IP address in LSM and execute programming with a USB cable.

  1. LSM launched.
  2. Controller connected to computer with USB cable.
  3. Components wired correctly (see wiring).
  4. Components connected to power.
  1. Double-click on the SmartRelay 3 entry in the matrix to open the settings.
  2. Change to the IP settings tab.
  3. Enter a different free IP address (see Establishing IP settings on how to detect a free IP address).
  4. Click on the Apply button.
  5. Click on the Exit button.
  6. Execute programming with a USB cable (see Programming).
  7. Programming successful window is displayed.
  1. IP configuration error has been eliminated.