Error diagnosis - Locking cylinder (Z4) DoorMonitoring

Symptom

Cause

Solution

Fastening screw cannot be fully tightened

Fastening screw too long

Re-measure backset.

Order fastening screw according to backset size

You must not shorten the fastening screw under any circumstances. This will permanently damage the sensor

Fastening screw does not grip when turned

Fastening screw too short

Re-measure backset

Order fastening screw according to backset size

Door status is not shown in LSM

Connection between cylinder and LSM is malfunctioning

Check whether the error also occurs when the cam bit rotates. If it does, the connection is malfunctioning.

Check network

Is the cylinder (network cover) integrated into the network?

Check that the signal strength is at least -70 dB

Magnetic field around fastening screw sensor too weak

The sensor does not detect the magnetic field if it is too weak

Affix additional magnetic plate

Reduce gap between door and frame

Magnetic field around fastening screw sensor too strong

The sensor overreaches if the magnetic field too strong

Remove magnet plate

Increase gap between door and frame

Fastening screw too short.

No contact between the sensor in the fastening screw and the cylinder

Re-measure backset

Order fastening screw according to backset size

DM Cylinder configured incorrectly

Check DM Cylinder configuration.

Is there a check mark against 'Door open' in the access list?

Is transmission via network configured?

Is sampling interval configured for fastening screw?

Flip-flop mode or time switch-over configured?

> The bolt status cannot be checked

Input events via WaveNet not configured

Configure input events by selecting Network/Group tasks/WaveNet node / Activate input events

Event forwarding not activated

Check whether status has been read Set check mark against Event forwarding

Also select WaveNet node properties at Network / Administer WaveNet

Defective cylinder

Replace cylinder

CommNode server not assigned to task services

If network tasks are distributed via the CommNode server, you need to select this in task services. Select 'Network' » 'Task Manager'

Select the CommNode server in the Task services section

Then transmit the config files in the 'Communications node' menu

CommNode server not installed

The CommNode needs to be installed in certain set-ups:

  • LSM Business
  • LSM Basic with Virtual Network (VN)

Locking system with Virtual Network (VN)

The config files must be re-transmitted to the CommNode server with LSM.Basic.Databases with VN configuration to ensure that the door monitoring function is detected

Cam rotation is not shown in LSM. Door opening is shown

DM Cylinder configured incorrectly

Configure lock dead bolt logging. Check box for event logging and forwarding of lock dead bolt events

DM Cylinder activated in flip-flop mode or time switch-over

DM Cylinder cannot be operated in flip-flop mode or time switch-over. Change mode and open and close door, so that cylinder returns to a defined status

Defective cylinder

Replace cylinder

A different status is displayed in LSM to the actual status

LSM has not been synchronised with the cylinders

See 'Forward events' in this section for description

Network connection unstable

Check whether network is available, e.g. read cylinder over the network. Check signal strength: at least -70 dB.

Examine surroundings for sources of interferences, such as fluorescent tubes, dim switches, generators, mains adapters

Forward events

If the door statuses are not displayed in LSM, check the network configuration.

First, determine the locking device's network detection

  1. The 'Network' column is shown in the locking plan. The 'W' is visible in the locking plan
  1. Position the mouse cursor on the 'W' in the locking plan > The WaveNet node number is displayed, e.g. WNNode_0026
  2. Note down the identifier for later use

Activate input events

The input events must be activated, so that events can be transmitted from the cylinder to the LockNode

  1. Open the menu item 'Network' > 'Collective tasks' > 'WaveNet nodes'
  2. Highlight the node which features the number that you wrote down earlier
  3. Click on [Activate input events]
  1. The input events are activated
  1. Open WaveNet administration > 'Network' > 'Administer WaveNet'
  2. Select the network segment with the required WaveNet node
  3. Highlight the door 'Nodes/addresses'
  4. Click on [Properties]
  5. Activate the check mark for 'Activate forwarding of events' in the 'Configuration' section
  6. Click on [Programme]
  7. Close the window