SmartBridge does not work - MobileKey

Go through the following check list if the automatic configuration was not successful due to a problem with SmartBridge:

• Check the power supply.
• Is the SmartBridge LED flashing?
• Check the LAN connection.
• Check the Internet access.
• Are the ports 1883 and 8883 (TCP/IP) of the firewall open?
• If necessary, add appropriate exceptions or forwarding in your router to allow the SmartBridge to communicate externally on ports 1883 and 8883. Look for port sharing, port forwarding, special applications, or the like.

• NOTE

  

  Port sharing device dependent

  Usually routers automatically recognise that the SmartBridge wants to communicate via port 8883 and releases the port.

  1. In exceptional cases or in higher-security networks, you must release the port manually (see the following examples).





• Is the DHCP server configured in such a way that a device is able to register on the network?
• You can also reach the SmartBridge via a Windows PC using the SimonsVoss OAM tool. The OAM Tool allows you make additional settings to SmartBridge, such as assigning a fixed IP address or configuring the integrated DHCP server settings. You can find the OAM tool in the software downloads on the SimonsVoss homepage (www.simons-voss.com).
• Detailed information on the OAM tool can be found in the OAM tool manual.

• NOTE

  

  Using fixed IP addresses

  DHCP is activated by default. The IP address is assigned automatically. Alternatively, you can also assign a fixed IP address.

  1. If you use a fixed IP address, enter a DNS (Domain Name Service) via the OAM tool.
• Check whether the chip IDs and MobileKey IDs have been entered correctly.
• Is the distance between the SmartBridge and lock more than 1.5 m and less than about 30 m?
• Test the set-up if there is a clear linear distance of 3 m without any obstacles.
• Environmental influences, walls, objects and many other factors have a considerable effect on signal quality. Network coverage up to about 30 m cannot be guaranteed. If necessary, place additional SmartBridges.