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  • Home
  • Introduction
    • System requirements
      • Locking system management
        • Programming
      • General safety instructions
        • Product-specific safety instructions
          • Meaning of the text formatting
            • First steps
              • Registering an account
                • Logging in with account
                  • Creating a first lock and first key
                  • The matrix
                    • Basic functions
                      • Creating a lock
                        • Add key
                          • Add PIN code keypad
                            • Issue authorisation and save
                              • Assign time plan
                                • Programming components
                                  • IMPORTANT: Programming on a Windows device
                                    • IMPORTANT: Programming on an Android device
                                      • IMPORTANT: Programming on a macOS device
                                      • Resetting components
                                        • Forced component deletion
                                          • Exporting the component list
                                            • Read access event log
                                              • Changing the colour scheme
                                              • MobileKey online upgrade
                                                • SmartBridges
                                                  • Setting up SmartBridges
                                                    • A SmartBridge
                                                      • Two or more SmartBridges
                                                      • Setting up SmartBridges
                                                        • Deleting SmartBridge
                                                        • Creating a lock with online upgrade
                                                          • Deleting a lock with online upgrade
                                                            • Adding a PIN code keypad with online upgrade
                                                              • Deleting a PIN code keypad with online upgrade
                                                                • Configure network
                                                                  • Programming of components with online upgrade
                                                                    • Disconnecting components with online upgrade
                                                                      • Carrying out remote opening
                                                                        • Key4Friends
                                                                          • Sharing keys
                                                                            • Managing keys
                                                                            • DoorMonitoring locking device - displayed locking statuses
                                                                            • Event management
                                                                              • Creating rules
                                                                                • Important information
                                                                                • Settings
                                                                                  • Fault rectification
                                                                                    • Key lost, damaged or stolen
                                                                                      • Defective lock
                                                                                        • Reset or re-use deleted components
                                                                                          • Read components
                                                                                            • SmartBridge does not work
                                                                                              • PIN code keypad with online upgrade does not work
                                                                                                • Lock with online upgrade does not work
                                                                                                  • Network error
                                                                                                    • Manual resetting of LockNodes
                                                                                                    • Maintenance, cleaning and disinfection
                                                                                                      • MobileKey apps
                                                                                                        • Tips & Tricks
                                                                                                          • Link to the web app
                                                                                                            • Using keys without the USB config device
                                                                                                              • Setting the language
                                                                                                                • Delete MobileKey account
                                                                                                                • Help and other information
                                                                                                                  1. Home
                                                                                                                  2. Fault rectification

                                                                                                                  Fault rectification - MobileKey

                                                                                                                  Help for possible day-to-day problems are shown below.

                                                                                                                  Further information

                                                                                                                  • Key lost, damaged or stolen
                                                                                                                  • Defective lock
                                                                                                                  • Reset or re-use deleted components
                                                                                                                  • Read components
                                                                                                                  • SmartBridge does not work
                                                                                                                  • PIN code keypad with online upgrade does not work
                                                                                                                  • Lock with online upgrade does not work
                                                                                                                  • Network error
                                                                                                                  • Manual resetting of LockNodes

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                                                                                                                  Download document (Manual: MobileKey) as PDF