Exporting error logs

Error logs help to resolve support cases more quickly and pinpoint any problems more quickly.

You can export error logs either on the login screen (Error Files button) or in the AXM bar (Download error files button).

The following description explains how to export the error logs using the AXM bar:

  1. AXM Lite open.
  1. Click the orange AXM button .
  2. AXM bar opens.
  3. Select the Download error files entry in the INFO & HELP group.
  4. The Explorer window will open.
  5. Save the error log (file extension: .zip) to a file directory of your choice.
  1. The error log is now exported.